Jeff Burgess Jr.

Summary

Hands-on leader with 15+ years in Live Broadcast Operations, event execution, and real-time troubleshooting. Led on-site and remote teams ensuring flawless delivery of NBA Playoffs, NCAA Tournament, MLB Postseason, and major live events. Deep expertise in broadcast transmission, cloud-based workflows, and automation, driving scalability, efficiency, and reliability. Comfortable in high-pressure environments, working alongside operators, engineers, and stakeholders to optimize live event operations. Passionate about building and inspiring strong teams, solving complex problems, and pushing the boundaries of live broadcast technology.

Experience

Vice President of Operations - Warner Bros. Discovery

Mar 2022 - Apr 2024 · 2 yrs 2 mos

Oversaw 85+ operations team executing planning and playout of major live events on MAX and streaming for the NCAA Tournament, NBA Playoffs, AEW Wrestling, MLB Postseason and many other live events.
Worked closely with cross-functional teams across Engineering, Production, Marketing, and Sales in the launch of new live events and continuous improvement in workflows around existing titles.
Served as onsite Operations leader for all live event launches, troubleshooting real-time failures, coordinating emergency resolutions, and escalating to leadership as needed.
Led post-mortem analysis and operational debriefs, identifying root causes of live event challenges and implementing workflow enhancements that reduced errors by 75% in subsequent events.
Led cross-functional coordination for live event launches ensuring scalability planning for major events.
Championed Diversity & Inclusion initiatives, ensuring equitable hiring, mentoring underrepresented talent, and fostering an inclusive environment across global live event operations.
Spearheaded AI-driven solutions, saving $3.5M annually and enhancing quality.
Expert panelist on AI-driven solutions for Closed Captioning at tradeshow – National Association of Broadcasters Convention 2024.
Implemented enterprise cloud, on-prem, and hybrid systems to optimize workflows.
Redesigned KPI dashboards, improving reliability to 99.99% accuracy.
Identified and implemented process improvements utilizing Lean and Six Sigma methodologies to streamline operations and reduce costs.
Managed MSP relationship optimizing labor costs while ensuring high-quality service levels.

Sr. Director of Operations - WarnerMedia

Apr 2015 - Mar 2022 · 7 yrs

Oversaw launch of live streaming operations for UEFA Champions League and Europa League on BR Live.
Operational lead overseeing design, workflows, and launch of consolidated IP-based Next Generation Master Control suite.
Managed an 85+ member team in technical operations.
Launched “Live Log” application streamlining log change workflows reducing effort by 75%.
Partnered with international teams to lend expertise and address shortfalls in those regions.

Director of Operations - Turner Broadcasting

Jun 2011 - Apr 2015 · 3 yrs 11 mos

Launched live streaming control room for NBA League Pass winning the IBC 2014 Innovation Award for Content Delivery.
Managed the launch and monitoring of live streaming feeds with dynamic ad insertion.
Oversaw a 60+ member team managing live events and technical operations.
Developed "Look Ahead" quality control workflow reducing on-air-disruptions by 50%.
Delivered high quality, high revenue broadcasts of major live events including the PGA Championship, NCAA Men's Basketball Tournament, Major League Baseball Postseason, and the NBA Playoffs.

Additional Broadcast and Live Event Experience - Turner Broadcasting

Sep 2000 - Jun 2011

Senior Manager
Manager
Supervisor
Coordinator